Stiko help

Stiko Support

Answers to the most common questions and how to contact the developer.

Why are some stickers missing?

If a screenshot has an irregular grid, add the missing areas during review. If the pack does not appear in WhatsApp, see the WhatsApp export guide.

How do I create an animated sticker?

In Stiko, choose to create an animated sticker, import a short video or screen recording and select the part you want to use.

Are my images uploaded?

Gallery screenshots and videos are processed on your device. If you publish to Community, the final stickers and their title are sent to the server. Importing a link also uses an online service. Read the privacy policy for the rest of the app's data.

How do I delete my data?

You can remove packs from the library and manage the optional account in Settings. See Delete account and data. Deleting a Stiko account does not automatically erase RevenueCat purchase data; you can request that by email.

How do I remove ads?

In Settings, choose Remove ads. It is a one-time payment that removes all Stiko ads, including the ones when adding Community packs. It is not a subscription. The store shows the final price before you confirm.

How do I restore my purchase?

Use the same store account you purchased with and open Stiko → Settings → Restore purchases with an Internet connection. An iOS purchase restores on iOS and an Android purchase on Android. It does not transfer between the App Store and Google Play, or by signing in to Stiko.

Why am I still seeing ads?

A canceled, failed or pending purchase does not activate ad-free access. If the store already confirmed it, try restoring it on the same platform. If it still fails, email support with your platform, Stiko version and what happens. For refunds, contact the store where you purchased.

Contact support

Email marcos@devbymeco.com with your phone model, Stiko version and the step where the problem occurs. Do not send passwords, payment details, full receipts or personal screenshots. For purchase enquiries or purchase-data deletion, include the code from Stiko → Settings → Privacy → Copy purchase support code, if available. If the option is missing or you cannot open the app, say so and include your platform and version. We will only ask for the information needed to locate the profile and verify the request.

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